Redefining Business Dynamics:
RPA's vital role in Major International Companies Across Various Industries
In a business landscape where efficiency and adaptability are crucial, Robotic Process Automation (RPA) has emerged as a vital tool, especially for large international companies.
Next Consult has significantly transformed operational efficiency across various industries through its expert implementation of Robotic Process Automation (RPA). Their approach, merging deep consulting knowledge with advanced IT expertise, uniquely positions them to meet specific client needs effectively.
In every project, Next Consult's team carefully identifies key areas for impactful automation, combining strategic insight with technical proficiency. This ensures that each RPA solution is not only innovative but also tailored to align with the client's long-term objectives.
The successful RPA implementations in sectors such as finance, retail, manufacturing, and payment systems highlight Next Consult's capability to streamline complex processes and catalyze business growth. Here are the success stories of our customers Technopolis and Praktiker, Emerchantpay, Bulltek and The Debt Collection Agency, and how RPA empowered them to achieve better results with fewer resources.
Here are our clients’ success stories:
Technopolis and Praktiker: Revolutionizing Retail
Videolux Holding JSC, the owner of Technopolis and Praktiker, was founded in 1992 and it is a brand leader in Bulgaria in the trade of consumer electronics and home and garden solutions, with a total of 48 hypermarkets in 24 cities in the country and over 3500 employees.
Technopolis and Praktiker implemented Next Consult's RPA solutions to automate numerous daily transactions. This led to more efficient online services and seamless ERP system integrations, significantly improving customer service and enhancing overall business efficiency.
Kalin Georgiev, IT Manager, Technopolis and Praktiker, shared some very inspiring insights with us:
IT Manager, Technopolis and Praktiker
What operational benefits have you observed post-RPA implementation?
“After the successful start of the first RPA process, the benefits became evident: faster document processing, especially in bulk, enhanced accuracy with no errors or omissions, and the ability to track the history and issues in documents prepared through RPA. This has significantly increased our document processing capacity, aligning with the dynamic market demands and the expansion of our companies. The consistent and excellent results were replicated with each new process that incorporated a robot.”
How has automation influenced job satisfaction and creativity within your team?
“In the RPA implementation project were involved operational colleagues from our team with expertise in specific business processes, fully utilizing knowledge and experience. Besides automating repetitive tasks, we aimed to foster creativity and teamwork. We wanted colleagues to contribute ideas for enhanced process efficiency by expanding their responsibilities and involving them in defining tasks for the RPA tool. Released from the routine of everyday tasks, teams embraced more responsible and creative roles. This enthusiasm generated new ideas for implementing RPA projects across various areas of our company's processes.”
Has RPA met your expectations?
“The outcomes exceeded our expectations! The initial outcomes inspire our optimism and confidence. We definitely anticipate expanding the use of the RPA tool to handle increasingly complex processes, both for routine operations and supporting informed business decisions. By implementing RPA capabilities, we ambitiously aim to boost operational efficiency, quickly and precisely address issues, optimize processes and resources across the organization, and achieve a complete digital transformation.”
Emerchantpay: Advancing Payment Services
Emerchantpay is a leading online, mobile and point-of-sale payment service provider helping businesses optimize their in-store, in-app, and online payments. The company offers a wide range of payment integrations. The Emerchantpay Group employs over 400 people worldwide across 18 global offices in the USA, the UK, India, Brazil, and Bulgaria.
Emerchantpay undertook several RPA projects with Next Consult. The automations in the "Commission Control" and "Treasury" departments led to considerable savings in man-hours, enhanced employee creativity, and improved customer satisfaction.
Krasimir Stamatov, Head of Operations at E-Comprocessing, Emerchantpay, answered our questions and revealed some very motivating results and perceptions:
Head of Operations at E-Comprocessing, Emerchantpay
What prompted you to explore Robotic Process Automation (RPA)?
“For our company, the provision of superior customer experience in the most efficient way has always been a top priority. While sustainable business growth demands highly motivated employees focused on value-driven activities to further support growth, a year and a half ago we faced the challenge of ramping up repetitive, high-volume tasks that were inconsistent with our strive for high efficiency as well as customer and employee satisfaction. With RPA we addressed the need to streamline repetitive tasks in our Treasury and Commission Control departments. Implementing bots saved dozens of weekly work hours for key employees, enabling them to focus on more strategic activities. This resulted in significant time reduction, enhancing satisfaction and efficiency for internal users and clients, ultimately improving the overall customer experience.”
What competitive advantage brought the project to the company?
“The RPA supported our Treasury and Accounting teams’ scalability and flexibility, allowing them to adapt operations seamlessly and achieve the same high quality while the business grew severalfold. In terms of payment allocations, the volume of tasks scaled up to 10 folds over a year, which was handled efficiently and seamlessly by adding bots as opposed to employing human workers. The same high efficiency was observed when we had to rapidly increase the number of processing reports for customers from a specific market. By using bots, we achieved material savings by avoiding development and adjustments to our core platform. With the help of the additional bots, we’ve quickly adapted our operational abilities and supported business growth, without facing the risk of a processing bottleneck, service quality impairment and negatively affecting staff satisfaction. The bots can work 24/7 at a zero-error rate, which requires minimum human supervision and saves costs.”
Tell us more about your RPA journey. Has RPA met your expectations?
“I believe our success with RPA is due to the great collaboration between our team and Next Consult’s. Before implementing the solution, we worked collaboratively on a diligent analysis and thorough planning process that allowed us to fully leverage all that the RPA had to offer us. Also, properly communicating and considering all the processes to be automated as well as the benefits of these, helped us overcome employees’ initial resistance and replaced this with high satisfaction from deploying efforts in value-added activities.”
Bulltek OOD: Accelerating the Pace
Bulltek OOD is an original equipment manufacturer specialized in the production of metal and plastic components using world-class metalworking machinery, plastic processing machines and manual assembly. Bulltek operates in Europe, Asia, and North and South America, and markets its products worldwide to leading global companies.
Bulltek OOD implemented RPA for document processing in their ERP system. Stanislav Yanev, Business Software Administrator, noted significant improvements in data quality and process efficiency. This automation streamlined document handling and data analysis, enhancing overall productivity.
As the leading figure in the project, Mr. Yanev shared his perception:
Business Software Administrator, Bulltek OOD
Can you elaborate on how the elimination of manual processing enforced rules and contributed to better data quality?
“From my extensive experience in developing and implementing Business Information Systems and Databases, I have come to understand that any process automation needs organization, cleaning, and optimization of data in the workflow. The RPA system has affirmed this. Despite having well-structured data and processes, certain aspects were overlooked over time because manual work by operators compensated for the gaps.”
What improvements have you noticed in your operations after implementing RPA?
“After the implementation of RPA, these gaps were addressed both on our end and the side of our business partners, especially concerning document communication and data exchange details. This improvement not only enhanced the quality but also refined the details, facilitating easier and more accurate analyses along with a significant amount of saved man hours.”
Debt Collection Agency: Streamlining Financial Processes
The "Debt Collection Agency" is a dynamically growing company with extensive experience in offering purchase and management of non-performing loans on the Bulgarian market for over 13 years. The company has over 170 employees and manages a portfolio of over 1.6 billion BGN.
The Debt Collection Agency (DCA) collaborated with Next Consult for Robotics Process Automation (RPA) in various operational areas. This initiative resulted in significant time savings, reduced errors, and optimized operational activities, greatly improving data quality and effectiveness in collections.
Atanas Todorov, who was DCA’s Project Manager during the project, agreed to answer some questions related to the implementation of robots. Here is what he shared with us:
Former Project Manager, DCA
How many automated processes DCA currently has and what is their impact?
“Currently we have about 10 fully robotized processes, distributed across various departments of the company. Since our first implementation we have witnessed savings of a significant amount of time and resources daily. The potential of robots is truly immense.”
What are the prime aspects of implementing RPA for process automation?
“Every company must identify the right processes for automation and entrust them to companies like Next Consult. It's also vital for employees to understand that robots won't take their jobs; rather, they'll eliminate tedious tasks, reveal potential for future career development in more strategic and valuable areas.”
Tell us more about your RPA journey.
“My first encounter with software robots was in 2018, I had a firsthand experience at a conference and introduced the concept to my superiors. We ran the first 2 robots in DCA in 2020. From the perspective of time and experience, I can say that we made a very wise investment. Robots are irreplaceable in some of our company’s most crucial processes. We continue to develop more complex processes with RPA and budget for new robots each year.”
In essence, the implementation of RPA in these major international companies across various industries has not only streamlined operations but also led to a new era of workforce efficiency and business flexibility. These success stories illustrate how strategic technological integration with RPA can propel businesses to new heights, setting new standards in their respective fields.
Reach out to Next Consult as your trustworthy partner for a successful process transformation through expert RPA implementation.
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