Dilcom Bulgaria was created in 2002 as an official partner of CITIZEN in the labelling industry (printers, labels, etc). In 2003, the company started making self-adhesive labels.
Guided by the desire for better and more adequate customer service, throughout the years Dilcom expanded their product portfolio, adding various scanning machines, labels applicators, label design software and many more. Following the trends of the market, the company also develops innovative software solutions, produces barcode-based tracking systems, RFID labels and so on.
Luydmila Stoycheva, the company’s CEO, said she divides Dilcom’s life into two parts - before the implementation of the ERP and CRM systems, and after.
"Our main focus is problem-solving. One of our biggest goals is to understand what our clients’ problems are and find a solution for them."-said Stoycheva – "Especially in the last 3-4 years, we have been trying to automate our processes and help our clients get the best product and customer service too."