It is a known fact that field service management has its own induvial mix of challenged. Customers want to receive the best technician who can do the job with all the necessary materials and who will always come right on time. The customers want to be able to schedule, move or remove their appointments from every device instead of calling a customer service office every time. They want to ensure that the job will be completed on the first visit and that they can track the field agent along the way and to predict how long it will take him to do the job. On the other hand, companies want to ensure that their employees’ time is managed in the best and most efficient way.
All of these are possible with Salesforce Field Service Lightning – the latest Service Cloud innovation, designed to help companies that manage mobile teams and employees to deliver faster, smarter and overall better services.
As a Salesforce.com Gold Partner, Next Consult is holding the exclusive premiere of the new system in Bulgaria. The event will take place on 14th November at 8:45 h at Hilton Hotel, Sofia.
Special event guests will be:
- Ryan Escober, Senior Manager Product Marketing Salesforce
- Paul Diamond, Business Development Director Salesforce Service Cloud
They will demonstrate the system’s features on every step of the client journey – from the service request approval to the mobile agent visit on the location till the job completion.
The Field Service Lightning functionalities for working schedule optimization and intelligent request management from different devices will be presented alongside the AI Einstein feature that helps lower the risk of errors before and after the task ,as well as the real-time analysis which helps managers and dispatchers reach their KPIs.
During the event the real success stories of international companies which use the solution in their businesse will also be presented and discussed.
According to Salesforce customer data, companies which handle Field Service Lightning system manage to reach:
48% Faster case resolution time
47% Increase in agent productivity
45% Decrease in case resolution time
Don‘t miss the chance to learn how to deliver smarter, faster and more personalized experience to each of your clients with the #1 customer relationship platform in world.
Register now for the Field Service Lightning event and learn from the leading companies around the world how did they improve their clients’ journey. Seats are limited!
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